Your privacy is important to us. This Privacy Policy explains what personal information cashph collects when you use our platform, how we use it, who we share it with, and what rights you have as a player in the Philippines. By registering an account or using any part of this site, you agree to the data practices described here. If you have questions, our FAQ page is a good place to start.
Effective date: 1 January 2025
This policy applies to all registered players and visitors of cashph operating in the Philippines.
A clear breakdown of the personal data cashph gathers and why each type is needed.
When you create a cashph account, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify your identity, ensure you meet the minimum age requirement for gaming in the Philippines, and set up your account correctly. We also collect your preferred currency, which for all Philippine players is Philippine pesos (PHP). Providing accurate registration details is a condition of using the platform, and any false information may result in account suspension. Your registration data is stored securely and is never sold to third parties.
To process deposits and withdrawals in Philippine pesos, we collect payment-related details such as your e-wallet account identifiers, bank account references, or mobile payment numbers. We do not store full card numbers or sensitive authentication credentials on our servers. Payment data is handled through encrypted channels and is used solely for processing your transactions and complying with anti-money laundering obligations. We may retain transaction records for the period required by applicable Philippine financial regulations. If you have questions about how your payment data is handled, please visit our FAQ.
We automatically collect information about how you interact with the cashph platform, including the games you play, session durations, betting history, device type, operating system, browser version, and IP address. This data helps us personalise your experience, improve platform performance, and detect unusual activity that may indicate fraud or account compromise. Usage data is also used to calculate your VIP tier progress and to tailor any promotional offers you may be eligible for. We do not use this data to build profiles for sale to advertisers. Aggregated, anonymised usage statistics may be used internally for product development purposes.
We only use your information for purposes that are directly connected to running a safe, fair, and enjoyable gaming experience for players in the Philippines.
Your personal data is used to create and maintain your cashph account, process your deposits and withdrawals in PHP, verify your identity when required, and provide customer support when you reach out to us. We use your contact details to send you important account notifications such as transaction confirmations, security alerts, and updates to our terms or policies. Without this core data processing, we would not be able to operate your account or deliver the services you have signed up for. We do not use your data for any purpose that is incompatible with the reason it was originally collected. All service-related communications are sent only to the contact details you have registered with us.
We process your data to detect and prevent fraud, money laundering, and other prohibited activities on the platform. Identity verification checks are carried out to comply with applicable Philippine regulations and to protect the integrity of the gaming environment for all players. Your activity data is also used to support our responsible gaming programme — for example, to identify patterns that may indicate problem gambling and to apply any self-exclusion or deposit limits you have requested. We may be required to share certain data with regulatory authorities or law enforcement agencies where legally obligated to do so. These disclosures are made only to the extent required by law and are not within our discretion to refuse.
As a player in the Philippines, you have meaningful control over the personal information we hold about you.
You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe. Requests can be submitted by contacting our support team using the details provided in your account dashboard. We may ask you to verify your identity before releasing any data. There is no fee for a standard access request.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that we correct it. You can update many details directly through your account settings. For changes that require verification — such as your registered name or date of birth — please contact our support team and we will guide you through the process.
You may request the deletion of your personal data where we no longer have a lawful basis to retain it. Please note that certain data — such as transaction records — must be retained for the period required by Philippine financial and gaming regulations, even after account closure. We will inform you of any data we are legally required to keep when processing your deletion request.
You have the right to object to certain types of data processing, including the use of your data for direct marketing purposes. If you no longer wish to receive promotional communications from us, you can opt out at any time through your account notification settings or by contacting our support team. Opting out of marketing will not affect your ability to use the platform or receive essential account communications.
Quick answers to the privacy questions we hear most often from players on cashph.
Now that you know how we protect your personal information, you can register with confidence. cashph is built for players in the Philippines — mobile-friendly, PHP payments, and a platform that takes your privacy seriously every step of the way.